Shipping policy

Shipping, Return, and Refund Policy

Effective Date: 29/01/2026

We want you to be completely satisfied with your purchase. Below is our Shipping, Return, and Refund policy designed to make your shopping experience smooth and transparent.


Shipping Policy

Processing Time:

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Time:

  • Standard shipping typically takes between 3–7 business days, depending on your location.
  • Expedited shipping options may be available during checkout.

Shipping Costs:

  • Shipping fees are calculated at checkout based on your shipping address and chosen delivery method.
  • Free standard shipping may be offered during certain promotions.


Return Policy

We want you to love what you ordered! If for any reason you are not completely satisfied, we offer returns within 14 daysof receiving your order.

Eligibility for Return:

  • Items must be returned in new, unused, and unwashed condition with all original tags and packaging.
  • Please include a copy of your receipt or order number with your return.

Non-returnable Items:

  • Items marked as "final sale", "custom", or "personalized" are not eligible for return.
  • Gift cards, downloadable products, and some health and safety items may also be non-returnable. Please check the product page for specifics.

 

How to Return an Item:

  1. Contact our customer service team at support@strapupfitness.com within 14 days of receiving your order to initiate the return process.
  2. We’ll provide you with a return authorisation and detailed return instructions, including the return address.
  3. Pack your items securely, ensuring they are in their original condition.
  4. Ship the item back to us using a carrier of your choice. We recommend using a tracked shipping service, as we are not responsible for items lost in transit.

Return Shipping Costs:

You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item). In such cases, we will provide a prepaid return label or reimburse reasonable return shipping costs.

Refund Policy

We will issue a full refund for returned items that meet the above return requirements. Refunds will be processed to the original payment method and will be issued within 5–7 business days after we receive the returned items.


Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or item, please return the original item for a refund and place a new order.


Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@strapupfitness.com. We will provide a return label for the damaged item and send a replacement at no additional charge, or issue a full refund.


Customer Service

If you have any questions regarding our shipping, return, or refund policies, please reach out to our customer service team at support@strapupfitness.com. We’re here to assist you!


Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page, and the updated version will become effective immediately upon posting.